Virago Farms ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.
1. Information We Collect
Personal Information
- Account Information: Name, phone number, email address when you register.
- Delivery Address: Physical address, apartment details, city, PIN code, and location coordinates (latitude/longitude) for delivery purposes.
- Payment Information: Wallet balance, transaction history. We do not store card numbers or UPI IDs directly.
- Order History: Products ordered, quantities, dates, and delivery status.
Automatically Collected Information
- Device Information: Device type, operating system, unique device identifiers (for push notifications via FCM).
- Location Data: Approximate location when you use the app, with your permission.
- Usage Data: App interactions, pages viewed, features used, crash reports.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders and subscriptions
- Send order confirmations, delivery updates, and receipts
- Manage your wallet and process payments
- Send push notifications about your deliveries
- Provide customer support and resolve disputes
- Improve our app, services and delivery routes
- Comply with legal obligations
- Detect and prevent fraud or abuse
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your information only in these circumstances:
- Delivery Partners: Your name, address and phone number are shared with our delivery staff to fulfill your order.
- Payment Processors: We use Razorpay for payment processing. Your payment data is governed by Razorpay's privacy policy.
- Firebase (Google): We use Firebase for authentication, notifications and analytics. Data is processed per Google's privacy policy.
- Legal Requirements: If required by law, court order, or government authority.
4. Data Security
We implement appropriate technical and organizational measures to protect your information:
- All API communications use HTTPS/TLS encryption
- Authentication tokens are stored securely and expire after use
- Access to your data is limited to authorized personnel only
- Regular security audits and monitoring of our systems
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access: Request a copy of all personal data we hold about you.
- Correction: Update or correct inaccurate information through the app settings.
- Deletion: Request deletion of your account and associated data.
- Data Portability: Receive your data in a structured, machine-readable format.
- Opt-out: Unsubscribe from marketing communications at any time.
To exercise these rights, contact us at support@viragofarms.com
6. Cookies & Tracking
Our mobile app uses local storage and shared preferences to store your session and preferences. Our website may use cookies for:
- Essential site functionality (session management)
- Analytics to understand website usage (Google Analytics)
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
7. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us immediately at support@viragofarms.com
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Sending a push notification through the app
- Displaying a prominent notice on our website
- Updating the "Last updated" date at the top of this page
Your continued use of the service after changes constitutes acceptance of the updated policy.